I experience. I share. We listen.

I also feel I can't adequately express how very pleased and thankful I am that God led me to choose your facility! When people ask me what I like about your facility, there are honestly so many positives to mention.

Patient care: a staff that smiled and not only gave my husband his numerous medications, kept him clean and comfortable.

Food: Wonderful food and a variety. I even asked for some recipes!
Also I always heard singing from the kitchen, and it was obvious that a lot of effort went into making the food delicious.

Physical Therapy: More smiles, always positive, effort into creating challenging physical activities and responsible for putting a smile on my husband’s face! (Not easy!)

Wound care: My husband’s numerous wounds started to heal with the quality wound care and the loving, gentle care that was administered. When my husband was released, the wound were 88% better than when he was hospitalized. Healing hands work in this department! Caring vibes every day!

Activities "Party" people! All the decorations and the entertainment! Always celebrating something at Alamitos West and doing your BEST to put smiles on patients and staff. I even saw dancing in the hallways by staff as they went about their workday duties!

Maintenance Crew: This facility is so clean! The staff is constantly cleaning, repairing, setting up tables to celebrate, and the hustle, bustle is, so energizing, especially since they're all smiling!

Office staff/Receptionist: Never too busy to help! Always helped me find answers, and always kind and smiling! Happy people!

The general overall atmosphere of a family (not a dysfunctional one) that takes pride in their jobs, and really cares about the patients! I constantly saw staff doing little "loving" thoughtful things for patients, whether it was holding a conversation or just noticing, the patient looked lonely and thinking a few moments to cheer them up.

I enjoyed meeting all of you and sharing stories about family and learning what motivated you to choose the healthcare/caregiver profession.

You are all that is GOOD in this world, and I know the work and care you give will come back around to you and bless your lives! Yanira, you started this with your hug and your caring eyes. You are loved! God Bless You All!

We were really impressed with the community and team. The community was clean and orderly. There was always a warm, friendly greeting and smile at the front desk when we arrived there. The office administration, our case worker, social worker, etc., were always on top of things.

The nurses and assistants were wonderful. We can't say enough good things about them. They always had a positive attitude, even with that bell ringing all the time at the nurse's station! We noticed how attentive the nurses were to all the other patients also.

The team members at the kitchen were incredibly kind if we ever needed anything from them. Errol was eating well at the end, and they were very accommodating with requests.

The physical therapy team was amazing. My father is walking around the house and getting around very well now, thanks to them. Keep up the great work!

If we ever need a recovery community again, Alamitos West will be our first choice.

Errol is a Vietnam veteran who proudly served our county. You have done outstanding in returning the favor and taking good care of one of our nation's heroes.

Thank you all so much.

There are some that we wish to name and express our gratitude to for their exceptional care of Mom. Mom first spent time at Station 1 and we are deeply grateful to all of you there during those initial, stressful days of Mom’s ten-month stay. We would also like to thank Justin, Social Services Director, Erika in the Business office, as well as Marilyn and Raymond in the Nursing Director’s office.

Second, Mom’s stay at Station 4 began a daily routine where we established deeper connections with many who were involved with her, up until to her final day. First and foremost we would like to name Blessy, who provided us with intimate details of Mom’s day-to-day life. For the two of us who were out of state, she provided a lifeline that made us feel closer to Mom in those final months. Her commitment and dedication to her profession was so evident; and to us her name says it all. We also appreciate the expert care that Joel, Carlos, Fauzia, James, Brenda, Ailaoa and Laarois gave to our mom as well. We didn’t have as much contact with all of you, but we know that it takes a good team, who works well together, to do the most effective job of caring for those who cannot do for themselves anymore. So we want all of you at Station 4 to know that we deeply appreciate the care you gave our mom on her final journey through her long and wonderful life.

Since appreciation is extended to Eileen in the beauty shop and her helpers who made Mom look and feel beautiful. Mom looked wonderful in all the pictures that were taken of her while at your facility.

We also thank the physical therapists, George and Mario, who kept Mom moving. Even with her physical complications, they pushed to keep her strong and provided necessary stimulation that added to the quality of her life.

We thank Charlene, the Activity Director, as well as Joanne and Christian for providing a variety of mentally stimulating activities for which Mom could fill her days.

We sincerely appreciate everyone to Alamitos West Health & Rehabilitation and the wonderful job that you all do in caring for loved ones that need your help. We feel at peace in knowing that our mom was contented and comfortable in her ten-month stay at your facility. Your exemplary hard work and dedication were evident and helped ease the pain and comfort us in the tragic loss of our beloved mother.

Sincerely,

On another personal note, I would like to relate how nice things sometime happen. I was in Alamitos West Health & Rehabilitation recovering from pneumonia. I was in a wheelchair outside my room. My wife had died last November. It was probably the lowest time in my life. While I was watching a baseball game, a nice lady stopped to talk to me. She said her name was Mel. We talked about golf, the Dodgers, the Twins, and the Vikings for quite some time. I will never forget her and the conversation we had that evening. I am pleased that we still manage to keep in touch. And, if she happens to be here on a Saturday or Sunday, she invites me to attend Mass with her. I treasure being able to attend Mass in church with that very nice lady.

Thank you again for the opportunity to share this information with you.

Very truly yours,

We were really impressed with the community and team. The community was clean and orderly. There was always a warm friendly greeting and smile at the front desk when we arrived there. The office administration, our case worker, social worker, etc. were always on top of things.

The nurses and assistants were wonderful. We can’t say enough good things about them. They always had a positive attitude, even with that bell ringing all the time at the nurse’s station! We noticed how attentive the nurses were to all the other patients also.

The team members at the kitchen were incredibly kind if we ever needed anything from them. Errol was eating well at the end, and they were very accommodating with requests.

The physical therapy tea was amazing. My father is walking around the house and getting around very well now thanks to them. Keep up the great work!

If we ever need a recovery community again, Alamitos West will be our first choice.

Errol is a Vietnam veteran who proudly served our county. You have done outstanding in returning the favor and taking good care of one of our nation’s heroes.

Thank you all so much.